Global Expansion
Partner Service Charter
Content
- Introduction
- About GX
- In-Country Partner Team
- GX Service Offerings
- Partnership & Service Levels
- Communication Channels & Protocols
- Invoicing & Payment Expectations
- Escalation Protocol
- Lessons Learned & Continuous Improvement
- Compliance Review
- Knowledge Base Management
- Quarterly Service Review
- Partner Referral Program
Introduction to the GX Partner Service Charter
Global Expansion (GX) selects partners to support our service delivery and we work closely with you, our partners, to ensure we are aligned and meet the expectations of our clients and their workers.
This Partner Service Charter defines the principles, service standards, and mutual responsibilities that govern in-country partnerships with GX. It establishes clear expectations to ensure timely, compliant, and high-quality service delivery that supports GX's operational integrity and commercial success. This Charter does not replace or override any executed commercial agreement, but operates alongside contractual obligations to define service expectations and operational standards.
Thank you for your partnership.
Next: About GX