Knowledge is the foundation of good service and our clients rely on GX for clear, accurate information about employment in local markets. That information is only as good as the country level knowledge behind it.

A complete picture of each local market allows us to advise clients, set the right expectations, and resolve queries quickly and effectively. Your expertise, captured in the knowledge base, supports the advice we provide and reduces the volume of questions you receive from GX.

GX partners are responsible for:

• completing all required knowledge base information
• maintaining accurate, up-to-date content GX uses to respond to employee and/or client queries
• reviewing all knowledge base content at least every 3 months, and
• updating guidance following legislative, process, or service changes.

GX will prompt each quarterly review and confirm completion in Quarterly Service Reviews.

NOTE: Failure to provide the required information may impact end clients or employees and the costs and expenses incurred by all parties. This could result in escalations or challenges that are avoidable by ensuring accurate information is available.

Next: Quarterly Service Review