Partner Service Charter
Content
- Introduction
- About GX
- In-Country Partner Team
- GX Service Offerings
- Partnership & Service Levels
- Communication Channels & Protocols
- Invoicing & Payment Expectations
- Escalation Protocol
- Lessons Learned & Continuous Improvement
- Compliance Review
- Knowledge Base Management
- Quarterly Service Review
- Partner Referral Program
In-Country Partner Team
The GX In-Country Partner (ICP) Team consists of:
- Head of In-Country Services & Compliance - Katie Twynam
- In-Country Partner Manager - Charles Cruz
- In-Country Services Compliance Manager - Anastasiia Boiko
This team is supported by:
- International Business Development
- Client Services Team
- Employee Services Team
- Payroll Funding Team
In-Country Partner team responsibilities:
- Onboarding new partners
- Managing service delivery across the partnership network
- Escalation management between GX teams and partners
- Communicating legislative & regulatory updates
- Negotiating fees and one-off project opportunities
Next: GX Service Offerings