What partnership means to us

GX partnerships are built on trust, transparency, responsiveness, and a shared commitment to compliance and continuous improvement. At GX, we want to work closely with partners as an extension of our business, collaborating as a team, serving one overall client, achieving a common goal.

Effective partnerships lead to better outcomes.

They streamline processes, improve communication, and foster trust among team members, ultimately enhancing the quality of service provided.

Service requirements & SLAs

We expect partners to provide timely communication of legislative and regulatory updates impacting employees and/or clients; commercial and opportunity support to our sales team; invoicing and payment coordination with the GX transactions team; knowledgebase content with regular updates; and proactive communications to alert GX of:

• Actual or potential compliance breaches
• Risk of late payment, or confirmed late payment
• Internal structural changes affecting service delivery
• Office closures or public holidays, with one week of notice
• Team availability, with an out of office response and backup contact

Next: Communication Channels & Protocols