Each quarter, GX invites all internal team members who have interacted with partners over the previous quarter to provide a service rating from 1 to 5 (1 low, 5 high) across three categories:

• professionalism
• responsiveness, and
• subject knowledge.

The outcome, and the overall consistency of service quality, determines which partners are preferred in each country where GX provides EOR services. GX's In-Country Partner team schedules a quarterly service review meeting to discuss average scores, team feedback, knowledge base confirmation, partner feedback via our quarterly external survey, and plans to improve delivery.

Next: Partner Referral Program