GX manages direct communication with clients and employees, and must always be in copy on emails except where there are pre-agreed exceptions. When communicating with GX, partners should provide clear timelines and delivery commitments, proactively communicate risks and dependencies, meet agreed milestones, supply context to support GX's response to the employee / client, and ensure personal data shared via any channel complies with applicable data protection laws and GX security expectations.

Approved communication channels

• Slack / Teams / WhatsApp
• Real-time collaboration and urgent coordination.
• Email
• Formal notices, invoicing, and escalations.
• Zoom / Teams Call
• Problem solving and escalations.
• GX1 (HCM system)
• Employee onboarding and management.
• Monday
• Knowledge base storage and management.
• Juro
• Employment contract review process.

All documents containing PII (Personally Identifiable Information) must be shared and executed securely.  GX uses the following platforms for this purpose:

• GX1 (HCM system)
• Juro
• Exavault

This requirement is aligned with our contractual obligations under the Service Provider Services Agreement and the Service Provider Data Processing Addendum, which require all parties to implement appropriate technical and organisational measures to protect personal data and prevent unauthorised access, disclosure, or transmission of confidential information.

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